Effective Date: March 26, 2025

1. Introduction

Mind Meta AI (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and share your information when you use our website (www.mindmeta.co.uk) and application (www.mindmeta.ai) (collectively, “Services”).

By using our Services, you agree to this Privacy Policy. If you do not agree, please do not use our Services.

2. Information We Collect

We may collect the following types of information:

2.1 Personal Information

• Name, email address, phone number, and other contact details provided during account registration.

• Payment information (if applicable) for subscription services.

2.2 Behavioral and Interaction Data

• Data related to your usage of the application (e.g., memory training progress, preferences, interaction history).

• Responses to cognitive training modules or exercises.

2.3 Device Information

• IP address, browser type/version, operating system, and device identifiers.

• Cookies or similar tracking technologies to enhance user experience.

2.4 Sensitive Data

• Health-related data or cognitive performance metrics (only collected with explicit consent).

3. How We Use Your Information

We use your information for the following purposes:

3.1 Service Delivery

• To personalize memory training programs based on your preferences and progress.

• To provide insights into cognitive performance and improvement areas.

3.2 Analytics and Improvement

• To analyze usage patterns and improve our AI algorithms.

• To troubleshoot technical issues and enhance user experience.

3.3 Communication

• To send updates about new features, services, or changes to policies (with your consent).

• To respond to inquiries or support requests.

3.4 Legal Compliance

• To comply with applicable laws and regulations (e.g., GDPR).

4. Lawful Basis for Processing

We process your personal data based on:

• Consent: When you explicitly agree to share sensitive data or receive communications.

• Contractual Necessity: To deliver the services you signed up for.

• Legitimate Interests: For analytics, fraud prevention, or improving our Services (where these interests do not override your rights).

5. Sharing Your Information

We may share your data with:

5.1 Service Providers

Third-party vendors assisting in delivering our Services (e.g., cloud hosting, analytics platforms). These vendors are bound by strict confidentiality agreements.

5.2 Legal Authorities

If required by law or in response to valid legal requests (e.g., court orders).

5.3 Aggregated Data Sharing

Non-personally identifiable information may be shared for research or marketing purposes.

6. Cookies and Tracking Technologies

We use cookies to:

• Enhance the functionality of the website/application.

• Analyze user behavior for service improvement.

• Provide targeted advertising (if consented).

You can manage cookie preferences via browser settings or opt-out options provided on our website/application.

7. Data Retention

• Account information is retained until users request deletion.

• Aggregated/anonymized data may be retained indefinitely for analytics purposes.

8. Your Rights Under GDPR

As a user in the UK/EU, you have the right to:

• Access: Request a copy of your personal data.

• Rectification: Correct inaccurate or incomplete data.

• Erasure (“Right to Be Forgotten”): Request deletion of your personal data.

• Restrict Processing: Limit how we process your data.

• Data Portability: Request transfer of your data.

• Object: Object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at kamran.aslam@mindmeta.co.uk.

9. Security Measures

We implement industry-standard security measures to protect your personal data:

• Encryption of sensitive data during transmission.

• Regular security audits.

• Restricted access controls within our systems.

However, no method of transmission over the internet is completely secure.

10. Third-Party Links

Our website/application may contain links to third-party websites. We are not responsible for their privacy practices; please review their policies before sharing personal information.

11. Updates to This Privacy Policy

• Updates will be posted on this page with the “Effective Date” updated accordingly.

• Significant changes will be communicated via email notifications if applicable.

12. Contact Us

If you have questions or wish to exercise your rights:

📧 Email: kamran.aslam@mindmeta.co.uk
📍 Address:
67 Ingleglen, Farnham Common, SL2 3QB, United Kingdom